What if my meat arrives partially thawed or completely thawed?
Please follow the guide below!
If your order arrives completely thawed, we recommend using your discretion on whether the product is safe to consume, always err on the side of caution. If the meat is less than the temperature you would find in a refrigerator (40 degrees F), they are good to consume or go in the fridge for up to 7 days. The USDA recommends that perishable products above 40 degrees F (measured with a food grade thermometer), be discarded. For the best eating experience, we do not recommend refreezing fully thawed items. If any of the products arrive outside of our guarantee, please reach out to us with pictures and we will do what it takes to make it right!
If you order arrives and it is partially thawed (the center is still frozen) this is within the condition we guarantee. The products are perfectly safe to do into the freezer for up to 6 months or 7 days in the refrigerator.
We can be reached via live chat by clicking the "help" button, phone at 877-736-0193 or submit a request.