What is the Snake River Farms Guarantee?
We are committed to delivering the highest quality products and an exceptional experience to your doorstep. If you are not completely satisfied with your order, please reach out to our Customer Care Team and we will take care of you. It is our SRF guarantee.
We are incredibly proud of the care and dedication our producers have for our cattle. Snake River Farms is committed to being stewards of the land and producing the highest quality beef in the world. You are in for a treat from the Northwest! Please don't hesitate to reach out to our team for support.
Have an issue? Please follow these steps so our team can be as helpful as possible. We look forward to working with you!
1. Submit a Request, chat us, or call 877-736-0193
2. Please provide pictures of box, shipping label on outside of box, packing slip, front and back of product if applicable. Depending on the situation, photos are required in order to fulfill our guarantee.
Shipping Issues-While we ship with the full intention of delivering on your requested delivery date, unforeseen delays can occur. We recommend selecting delivery at least a week in advance from when you plan to prepare and cook. With the ample amount of dry ice we pack with, you can safely store in your freezer until ready to thaw. Holiday Shipping Statement: Please plan for +/-1 day when selecting a delivery date. We will do our best to time delivery on your requested delivery date, however there can be unforeseen weather and volume impacts. Thank you for your flexibility!
Questions about the condition of your order upon arrival? Follow the questions below!