What is the Snake River Farms Guarantee?
Selling and shipping high quality meat is what we do every day. We’re certain you’ll love our products and our great service. If you have any concerns, please contact us within 15 days of receiving your order. We guarantee frozen product within 6 months of delivery. See our article here on how to store your SRF products.
- Weight: Our products are priced to meet a minimum weight. *Many of our products are cut to thickness - we guarantee the product will arrive at the minimum weight or in many cases, larger.
- Condition: Your order will arrive in ideal condition, either frozen or partially frozen. *Dry aged items will arrive fresh, please refrigerate immediately upon receiving.
- Accuracy: You will receive the product you order, and it will be the size indicated on our site or larger.
- Timeliness: We work to deliver on the exact delivery date requested, but we are at the mercy of transit delays beyond our control. Your order may arrive +/- 1 day from the requested date. We package your order with ample insulation and cooling elements for safe transport if an additional day is required
Please do not refuse delayed packages. We ask you to accept the package and notify us if there are any issues. We cannot fulfill our guarantee if a package is refused. We recommend selecting a delivery date at least a week in advance of special occasions.
Have an issue? Please follow these steps so our team can be as helpful as possible:
1. Submit a Request or call 877-736-0193
2. Please provide pictures of the box, shipping label on outside of box, packing slip, front and back of product if applicable. We require photos in order to fulfill our guarantee.
Questions about the condition of your order upon arrival? Follow the questions below!