What is the Snake River Farms Guarantee?
We are committed to delivering the highest quality products and an exceptional experience to your doorstep. If you are not completely satisfied with your order, please reach out to our Customer Care Team and we will take care of you. It is our SRF guarantee.
We are incredibly proud of the care and dedication our producers have for our cattle. Snake River Farms is committed to being stewards of the land and producing the highest quality beef in the world. You are in for a treat from the Northwest! Please don't hesitate to reach out to our team for support.
Contact SRF Customer Care: Please contact us through the below options so our team can be as helpful as possible. We look forward to working with you!
| Chat | Live chat with us on any page of the website at www.snakeriverfarms.com | Response time immediate within business hours |
| help@snakeriverfarms.com | Response time approx. 24 business hours | |
| Text | 208-675-9966 | Response time approx. 1-10 minutes |
| Phone | 877-736-0193 | Hold time approx. 1-5 minutes |
*Please provide pictures of box, shipping label on outside of box, packing slip, front and back of product if applicable. Depending on the situation, photos are required in order to fulfill our guarantee. The best way to contact us regarding an order issue is through text or email.
Current Hours
Monday-Thursday: 8a-5pm MST
Friday: 8am-4pm MST
Saturday: 8am-12pm MST *Limited Support via Chat and Email
Sunday- Closed but we will catch up with you on Monday!
WE WILL BE CLOSED 5/27 to 5/29 FOR MEMORIAL DAY WEEKEND.
Shipping Issues-While we ship with the full intention of delivering on your requested delivery date, unforeseen delays can occur. We recommend selecting delivery at least a week in advance from when you plan to prepare and cook. With the ample amount of dry ice we pack with, you can safely store in your freezer until ready to thaw.
Questions about the condition of your order upon arrival? Follow the questions below!