How Do I Contact SRF Customer Care?
We love hearing from our customers! Here is how and when you can reach us.
| Chat | Live chat with us on any page of the website at www.snakeriverfarms.com | Response time immediately within business hours |
| help@snakeriverfarms.com | Response time approx. 24 business hours | |
|
Text *Msg & data rates may apply |
Text "HELP" to 208-675-9966 | Response time approx. 1-10 minutes |
| Phone | 877-736-0193 | Hold time approx. 1-5 minutes |
If you have an issue with a delivered order, please include pictures and a description of the order's condition. The best channel to contact us regarding order issues is by texting or emailing so we can view pictures. This helps expedite the review process. We guarantee at least partially frozen upon arrival. You can view the Snake River Farms Guarantee by clicking here.
Current Hours
Monday-Thursday: 8a-5pm MST
Friday: 8am-4pm MST
Saturday: 8am-12pm MST *Limited Support via Chat and Email
Sunday- Closed but we will catch up with you on Monday!